Haynes Furnishers Terms and Conditions - The www.haynesfurnishers.co.uk, www.recliners4u.co.uk, www.suites2u.co.uk, www.furniturebrands4u.co.uk, www.contemporaryfurniture4u.co.uk, www.adjustablebeds4u.co.uk websites (the “Website”) are provided, owned and controlled by Trent Furnishing Co Limited (a company registered in England & Wales with company number 908516) to you (the“User”) subject to the following conditions (the “Conditions”). Trent Furnishing Co Ltd can be contacted at info@haynesfurnishers.co.uk
These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website. Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at info@haynesfurnishers.co.uk or call us on 01283 740004 between 9.00am- 5.00pm Monday-Saturday.
OUR RIGHTS:
We reserve the
right to modify or withdraw, temporarily or permanently this website or
any part thereof with or without notice to you and you confirm that we
shall not be liable to you or any third party for any modification to or
withdrawal of the website; and/or change the conditions from time to
time, and your continued use of the website or any part thereof
following such change shall be deemed to be your acceptance of such
change. It is your responsibility to check regularly to determine
whether the conditions have been changed. If you do not agree to any
change to the conditions then you must immediately stop using the Trent
Furnishing Co Ltd websites.
Privacy:
Your privacy is
important to us so we only use the information you provide about
yourself when using this website to assist us in improving our service
to you. We will email you about the progress of the order and also any
product after sales / warranty issues with the furniture, and pass
details to the manufacturers of the products for any after sales /
warranty issues. If Guardsman Cover is purchased we will pass on your
details to them for the warranty. Please read our privacy policy for
more information.
Pricing/Payment
Payment is accepted by Cash, Cheque, Credit Card and Debit Cards.
Ordering/Lead times
All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions:
Non- acceptance of an order may be a result of one of the following:
Trent Furnishing Co Ltd will store ordered furniture at no extra charge for up to four weeks after its arrival into our warehouse.
Cancellation before delivery
If
after having placed your order you decide to cancel it prior to
delivery you will need to do advise us immediately. We would suggest via
a phone call as time is often of the essence. Once we acknowledge
receipt of your cancellation, you will receive a full refund of any
payment already made. Please note this does not include the items
classed as Bespoke, Made to Order & Special Orders. See below for
the definition of Bespoke, Made to Order and Special Orders.
Bespoke Items, Made to Order & Special Orders.
If
the items ordered are not from our own showroom floor stock, we will
have commissioned a supplier to make them specifically for you. Unless
we receive your written notification to cancel within 14 days of the
order we regret to advise you that we will have to charge you a
cancellation fee. This fee will vary depending on what the order
consists of and whether we have been able to halt the order before the
manufacturer has started to incur costs themselves but can be up to 40%
of the total order value. This includes bespoke items, made to order
items and special orders such as all upholstered furniture
ordered to the customers requirements of fabric/leather covering,
interior types, mechanism types, wood shades or combination of pieces
within a range. This also includes cabinet furniture made to your choice
of finish/colour, handles, hinges, or alternative dimensions to the
standards.
Delivery
Trent Furnishing
Co Ltd provides a full delivery and installation service across mainland
England & Wales and we will always contact you to arrange a date
for delivery with an approximate time. Due to traffic conditions this
time can sometimes alter on the day but we will endeavour to keep you
fully informed of this, our vehicles all have mobile phones &
traffic linked satellite navigation systems and if we are running late
and you require an update as to the arrival time you can contact us on
01283 740004 and we will request the vehicle to contact you direct. We
will deliver the goods into the room of your choice and your furniture
will be unpacked and assembled (where necessary) by our two-man crew,
but if access does not allow this we will leave them in the nearest
other room, or another part of the property or an outdoor area as
appropriate. If the goods will not physically fit into your home at all,
it is your responsibly to find somewhere else to leave them. Our
delivery men will be able to help you move some smaller items around in
the home to make access easier, however it is your responsibly to ensure
that access points are clear enough for the furniture to fit through. Please
be aware that it is your responsibly to ensure that the goods you are
ordering do actually fit into your home as the manufacturers and
ourselves cannot take returns for this reason. If no-one
is in at the home when we have arranged the delivery date & time we
reserve the right to make a charge for a second delivery, this will be
dependant on the size of the goods and your location in comparison to
the distance to our warehouse.
Cancellation after delivery
Here
at Trent Furnishing Co Ltd we hope you will be pleased with your
purchase, however in the event that you are not entirely satisfied you
are entitled to cancel this contract provided that you exercise your
right in writing no longer than 14 days after the day which you receive
the goods. This is providing the goods are in perfect resalable
condition and in the original packaging where appropriate. Trent
Furnishing Co Ltd will issue a full refund within 30 days. If the
product is not in a fully resaleable condition we reserve the right to
refuse a refund on the item(s). If the goods are not faulty the cost of
returning them is your responsibility and the goods are your
responsibility until they arrive at the warehouse. If you cannot return
them we will arrange to collect them but the cost of this collection
will be deducted from any refund. If the goods show signs of being used
Trent Furnishing Co Ltd will charge a restocking fee of 40% of the total
order value. Refunds will be issued by in the same format as the
payments were received.
We are unable to offer a refund or exchange on personalized, made to measure, bespoke or special orders unless they are deemed to have a manufacturing fault*. This particularly includes bespoke, made to measure and special orders such as all upholstered furniture which is not from our showroom floor and is therefore ordered to the customers requirements of fabric/leather covering, interior types, mechanism types, wood shades or combination of pieces within a range (see section above for clarification of bespoke goods & made to measure goods). This also includes cabinet furniture made to alternative dimensions to the standards. Due to hygiene reasons we are unable to offer a refund on any mattresses which have been unpacked or used. We are unable to offer a refund on any piece of furniture which has been damaged, worn or soiled in it’s use.
*To establish any manufacturing fault the consumer must allow the goods to be inspected by the manufacturer (or their appointed agents) and usually would be in the consumers home.
Guarantees
All furniture
is guaranteed for at least one year, on condition that each item is
cared for in accordance with the advice contained on the Trent
Furnishing Co Ltd websites or care guide leaflets enclosed with the
furniture. However many of the products carry a longer guarantee and for
details of this please contact our staff to discuss the guarantee on
the items you are purchasing. Where appropriate Trent Furnishing Co Ltd
will repair the item free of charge during this term or will replace the
piece at our discretion if we believe this is appropriate. Should an
item arrive faulty, we will automatically offer either a repair,
replacement or a full refund. We reserve the right to repair an item
rather than replace it where necessary. Our Trading policy does not
affect your statutory rights. Trent Furnishing Co Ltd is based in the UK
and trades under UK law and regulations.
Contact
Trent Furnishing Co Ltd,
72-73 High Street, Burton on Trent,
Staffordshire DE14 1LD, United Kingdom
Telephone: 01283 740004
Email: info@haynesfurnishers.co.uk
The registered company No: 908516 (England & Wales). VAT Registration Number 126 2049 96 - Established 1967